At JunuBullion.com, we respect your privacy and are committed to ensuring transparency in how we use cookies and handle your personal data. This document explains our use of cookies, how we collect and process personal data, and how you can manage your privacy preferences.
Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit our website. These files help improve your browsing experience by remembering your preferences, analyzing site traffic, and enabling website functionality. Cookies are not harmful and do not contain any viruses or malicious code.
Types of Cookies We Use
1. Session Cookies (First-Party Cookies)
These cookies are temporary and stored only while you are actively using the website. They help maintain secure logins and allow you to navigate the website without having to log in repeatedly. Once you close your browser, session cookies are automatically deleted.
2. Permanent Cookies (First-Party Cookies)
These cookies remain on your device for a set period to remember your preferences They allow us to save items in your shopping cart and remember settings like language, currency, and location.
3. Third-Party Cookies
These cookies are placed by external services such as Google Analytics to track website traffic and analyze visitor behavior. They help us understand how users interact with our website to improve our services.
Why We Use Cookies
We use cookies for the following purposes:
✔ User Experience: To remember your settings and preferences. ✔ Security: To keep you logged in securely while browsing. ✔ Analytics: To track website traffic and measure performance. ✔ Marketing: To analyze how visitors find our website and optimize our marketing efforts.
Data Protection Policy
1. What Data Do We Collect?
When you interact with JunuBullion.com, we may collect the following personal data:
✔ Account Information: Full name, email, phone number, shipping & billing address. ✔ Order Details: Purchase history, payment details (processed securely via third-party payment gateways). ✔ Identity Verification: In cases where legal requirements apply, we may collect additional information such as nationality and proof of identity. ✔ Browsing Data: Information such as IP address, device type, and browsing behavior for analytics purposes.
2. How We Collect Data
We collect your data through:
✔ Account Registration & Checkout Forms ✔ Cookies & Website Analytics ✔ Customer Support Inquiries
3. Why We Collect Your Data
We use your information to:
✔ Process and fulfill orders efficiently ✔ Provide customer support ✔ Send order confirmations and updates ✔ Improve our website functionality and services ✔ Ensure security and prevent fraudulent activity ✔ Comply with legal and regulatory requirements
4. Third-Party Access to Data
We do not sell, rent, or trade your personal data. However, we may share data with:
✔ Payment Processors (e.g., Stripe, PayPal) to handle transactions securely. ✔ Shipping Partners to deliver your orders. ✔ Legal Authorities when required by law.
5. Data Retention
We store your personal data only as long as necessary to:
✔ Provide services to you. ✔ Comply with legal and regulatory requirements. ✔ Prevent fraud and enforce our terms.
When no longer needed, your data will be securely deleted.
6. Your Rights & Choices
As a user, you have the right to:
✔ Access your personal data. ✔ Modify or correct incorrect data. ✔ Request deletion of your data, unless legally required to retain it. ✔ Opt-out of marketing communications (unsubscribe link available in emails).
7. How We Protect Your Data
We implement strict security measures, including:
✔ SSL Encryption to secure data transmission. ✔ Limited access to personal data (only authorized personnel can access). ✔ Regular security audits to ensure data protection.
8. External Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies. Please review their policies before sharing any personal data.
Orders including jewellery, gold bars, silver coins, or investment-grade collectibles, our shipping process
is designed to protect your investment at every stage - from our secure facility in Singapore to your
doorstep
2. Order Processing
Every order is subject to thorough verification and packaging protocols to ensure safety, compliance, and
confidentiality
✔ In-stock bullion is typically dispatched within 1-3 business days ✔ Pre-orders or high-volume purchases may require additional time for allocation and verification ✔Orders are shipped only after full payment has been verified and cleared
3. Domestic Delivery - Singapore
We offer secure, fully insured delivery options within Singapore
✔Secure Courier (Tracked): 1-2 business days | Complimentary on orders above $5000 ✔Same-Day Delivery: Available Mon-Fri | Quoted individually
All parcels are shipped in tamper-evident, unbranded packaging. Government-issued ID may be required for
high-value orders. Signature is mandatory
4. International Shipping
We ship select products internationally from Singapore, subject to local laws and customs regulations
✔ Carriers: DHL Express or FedEx International Priority ✔ Full insurance and tracking included ✔Customs duties, VAT, or import taxes are the responsibility of the recipient ✔ Ensure bullion shipments are allowed in your country before ordering
5. Packaging & Discretion
All orders are packed in plain, secure, tamper-evident packaging. No external labeling indicates the package
contains precious metals. Each shipment is handled under CCTV surveillance prior to dispatch
6. Tracking & Insurance
✔Tracking number provided once order ships ✔Fully insured during transit ✔Notify us within 3 business days of delay/loss for claims assistance
7. Address Accuracy & Liability
Ensure your delivery details are accurate. We are not liable for incorrect addresses or unauthorized
acceptance. Once a delivery is marked complete by the courier, responsibility transfers to the recipient
8. In-Person Pickup (Singapore Only)
We offer secure, appointment-based pickup from our Singapore facility
✔ Valid government-issued photo ID required ✔Name must match invoice unless authorize
Need Assistance?
For special arrangements, courier preferences, or high-security requests, contact us info@junubullion.com From vault to value, we ship with confidence - so you can invest with peace of mind
📞 Contact Us
If you have any questions about our Cookies Policy or Data Protection Policy, please contact us:
